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Isode provides a full set of services to enable customers to get maximum value from its products. Support ServicesIsode offers a full range of support services for both end users, OEMs and distributors. End user support is offered at standard, silver and gold levels, and Isode can also build custom support packages. Cover is also offered for extended hours and 24x7. Professional Services & ConsultingIsode offers professional services to install and configure M-Vault and M-Switch. This ranges from full installation, to providing you with assistance, while you do the install. Isode also offers services and additional cover to help you with upgrades. We can work remotely or locally on site with you. Isode also provides consulting on areas related to its product. TrainingIsode has training courses for M-Vault and M-Switch. We offer standard or customized courses on these products, in London or on site at your company. Support Service DetailsWe offer a range of support packages for our products:
The following table summarizes support level features and differences for these three levels.
These support packages come with coverage in UK office hours (9:00-17:00). We have been very effective at supporting customers around the world from a UK base. For the Silver and Gold packages, Isode also offers two options to support critical (priority 1) failures beyond the hours that come with the basic packages:
The supported releases page explains which Isode product releases are supported. The Isode support details page provides further information on the Isode support services.
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