Supported ReleasesIsode's Policy on support of software releases
Isode provides full support for Major and Minor releases of its server products, management tools and APIs for five years from the date of release. Isode makes two kinds of release:
- "Major" releases (e.g. release R17) have significant changes in one or more of the Isode products, relative to the previous major release. Upgrades to new major releases may need specific upgrade actions, such as running tools to upgrade database format.
- "Minor" releases (e.g. R16.6) contain changes to the functionality of the product. Upgrading to this release from another release within the same major release (e.g., R16.3 to R16.6) should be straightforward.
Releases have one or more versions, and the version is specified after the release number (e.g. Release R16.6v1 is version 1). These updated versions contain fixes for defects made since previous versions of the Minor or Major release. Upgrading to a new version of a release (e.g., R16.6v0 to R16.6v1) should be trivial.
Those releases currently within the five year full support timeframe are:
|Product Family||Release||Release Date||End of Full Support|
|M-Vault, M-Switch, M-Link, M-Store, M-Box||R16.3||March 2015||March 2020|
|M-Vault, M-Switch, M-Link, M-Store, M-Box||R16.6||April 2017||April 2022|
|M-Vault, M-Switch, M-Link, M-Store, M-Box, Harrier||R17.0||May 2018||May 2023|
|Icon-5066||R1.0||October 2018||October 2023|
Isode support contracts include maintenance so that customers can always upgrade to the latest release, a replacement product license key may be required to activate a new major/minor release and these are supplied at no charge as part of an active support contract.
Support of Releases not on Full Support
Isode will provide a reduced level of support to customers with older releases that are not on full support. The main caveat is that Isode will not, in normal circumstances, make any new updates of these older products in order to fix bugs. We will be happy to advise on configuration issues and workarounds to problems, in line with our normal support obligations and depending on the age of the release.
A list of supported platforms for our current release can be found here. Platform support for previous releases, which are still on full support, are as follows:
|Note: M-Box and M-Link are not supported on HP Integrity. M-Link is not supported on Solaris.|