Supported ReleasesIsode's Policy on support of software releases
Isode provides full support for Major and Minor releases of its server products, management tools and APIs for five years from the date of release. Once a major release has been updated, we will provide support for two years to the prior version so that customers can plan in updates to their systems. Isode makes two kinds of release:
- "Major" releases (e.g. release R17) have significant changes in one or more of the Isode products, relative to the previous major release. Upgrades to new major releases may need specific upgrade actions, such as running tools to upgrade database format.
- "Minor" releases (e.g. R16.6) contain changes to the functionality of the product. Upgrading to this release from another release within the same major release (e.g., R16.3 to R16.6) should be straightforward.
Releases have one or more versions, and the version is specified after the release number (e.g. Release R16.6v1 is version 1). These updated versions contain fixes for defects made since previous versions of the Minor or Major release. Upgrading to a new version of a release (e.g., R16.6v0 to R16.6v1) should be trivial.
Those releases currently within the full support timeframe are:
Product Family | Release | Release Date | End of Full Support |
---|---|---|---|
M-Vault, M-Switch, M-Store, M-Box | R19.0 | May 2023 | May 2028 |
M-Link, M-Vault (when used in support of M-Link) | R17.0 | May 2018 | July 2025 |
M-Vault, M-Switch, M-Store, M-Box, Sodium Sync, Harrier | R18.0 | August 2019 | May 2025 |
M-Vault | R18.1 | August 2021 | August 2026 |
M-Link Edge | R19.2 | August 2021 | August 2026 |
M-Link Edge + M-Link MU Gateway | R19.3 | March 2022 | March 2027 |
M-Link | R19.4 | September 2023 | September 2028 |
Harrier | R3.0 | August 2020 | August 2025 |
Harrier | R3.1 | April 2021 | April 2026 |
Harrier | R3.2 | February 2022 | February 2027 |
Harrier | R3.3 | July 2023 | July 2028 |
Icon-5066 | R1.1 | September 2019 | September 2024 |
Icon-5066 | R1.2 | September 2020 | September 2025 |
Icon-5066 | R2.0 | September 2021 | September 2026 |
Icon-5066 | R3.0 | February 2023 | February 2028 |
M-Guard | R1.0 | February 2020 | February 2025 |
M-Guard | R1.1 | December 2020 | December 2025 |
M-Guard | R1.2 | April 2021 | April 2026 |
M-Guard | R1.3 | November 2021 | November 2026 |
M-Guard | R1.4 | February 2023 | February 2028 |
M-Guard | R1.5 | July 2023 | July 2028 |
Cobalt | R1.0 | November 2020 | November 2025 |
Cobalt | R1.1 | April 2021 | April 2026 |
Cobalt | R1.2 | August 2021 | August 2026 |
Cobalt | R1.3 | May 2023 | May 2028 |
Cobalt | R1.4 | August 2023 | August 2028 |
Cobalt | R1.5 | March 2024 | March 2029 |
Icon-Topo | R1.0 | November 2021 | November 2026 |
Red/Black | R1.0 | August 2021 | August 2026 |
Red/Black | R1.1 | April 2022 | April 2027 |
Red/Black | R2.0 | April 2023 | April 2028 |
Red/Black | R2.1 | February 2024 | February 2029 |
Icon-PEP | R1.0 | March 2021 | March 2026 |
Icon-PEP | R1.1 | February 2022 | February 2027 |
Isode support contracts include maintenance so that customers can always upgrade to the latest release, a replacement product license key may be required to activate a new major/minor release and these are supplied at no charge as part of an active support contract.
Support of Releases not on Full Support
Isode will provide a reduced level of support to customers with older releases that are not on full support. The main caveat is that Isode will not, in normal circumstances, make any new updates of these older products in order to fix bugs. We will be happy to advise on configuration issues and workarounds to problems, in line with our normal support obligations and depending on the age of the release.
Supported Platforms
A list of supported platforms for our current release can be found here. Platform support for previous releases, which are still on full support, are as follows:
Release | Supported Platforms |
---|---|
R18.0 |
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R17.0 |
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