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This section sets out Isode's policy on support of releases. Types of ReleaseIsode makes two kinds of release:
Releases have one or more versions, and the version is specified after the release number (e.g. Release R14.2v1 is version 1). Update versions contain fixes for defects made since previous versions of the Minor or Major release. Upgrading to a new version of a release (e.g., R14.2v0 to R14.2v1) should be trivial. The basic version number of a specific release version has three fields, corresponding to the major, minor and version numbers, e.g. R11.2v1. Fully Supported ReleasesIsode provides full support for Major and Minor releases from R12.0 onwards for five years from the date of release. The exception to this rule is the R14.5 series of releases which were supported for 6 months from release date only (R14.5 was a specialised M-Link only release, changes to which were rolled into R14.6).
A graphical guide to Isode supported releases is available. Isode product licenses are platform and release independent, and support includes maintenance so that customers can always upgrade to the latest release. Isode will only provide support for a release deployed 12 months or more after its release date on prior agreement for good operational reasons such as the need to add additional nodes to an existing deployment. The goals of this policy are to:
Support of Releases not on Full SupportIsode will provide a reduced level of support to customers with older releases that are not on full support. The main caveat is that Isode will not, in normal circumstances, make any new updates of these older products in order to fix bugs. We will be happy to advise on configuration issues and workarounds to problems, in line with our normal support obligations and depending on the age of the release. Supported PlatformsA list of supported platforms for our current release can be found here.
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