The High Frequency Industry Association (HFIA) provides a forum for the interactive exchange of technical ideas, information and collaboration among professionals in area of High Frequency Communications. Physical meetings of the group usually take place twice a year, the first of 2020 was held in San Diego earlier this month.
Isode produce a number of products optimised for use over constrained bandwidth and we have a keen interest in keeping up with the latest developments in this area. Therefore our CEO, Steve Kille, is a regular attendee and contributor at these meetings.
These meetings are filled with lots of technical detail, with the Monday meeting focusing on the STANAG 5066 planning this year. STANAG 5066 is being updated to Edition 4, which Steve has taken the lead on. You can find all the drafts of the updated and new annexes on the STANAG 5066 Edition 4: Editor’s Drafts for Review page. You can also subscribe to the mailing list to receive updates.
Steve gave 6 presentations over the course of the 3 days:
The first week of March is set to be a busy one for the Isode, with members of the commercial team at the West 2020 conference and CEO Steve Kille at the HFIA meeting.
West 2020 takes place on March 2-3, 2020, at the San Diego Convention Center in San Diego, California. We will be demonstrating our Military XMPP software, and Military Email upon request, in booth 117.
Steve will be giving a number of presentations at the HFIA meeting which also takes place in San Diego, on the 3-4 March. In preparation for Steve’s talks we have published a number of whitepapers relating to HF messaging:
At Isode, support of our customers has always been our number 1 priority and our focus on this vital area of our business is reflected in our renewal rate for support contracts, with over 90% of contracts renewed each year.
Support from Isode isn’t just about helping our customers when they have problems to solve, it’s also about keeping communications with our customers open at all times so that we can discuss and gain input on our product development plans, assist with upgrades and help with integration & training.
In 2020 we’re introducing a new role within Isode, Customer Support Specialist, with the aim of ensuring that our customers continue to receive the best support in the industry. Taking up this new role is Jon Purvis, who many of our customers will know from their interactions with support (Jon was formerly a member of Isode’s Pre-Sales Engineering team).
Jon will be taking the lead in ensuring that Isode customers are able to take full advantage of the support services that Isode provides. Over the next few months you should expect to see a marked increase in customer visits, roadshows and trade show appearances all aimed at ensuring that Isode continues to provides the level of service and support that our customers deserve.
NITEC is the NCI Agency’s flagship annual industry conference, focusing on advancing technological solutions and business practices to strengthen NATO operations. This year’s NITEC was held in the Norwegian capital of Oslo between 20 and 22 May.
A regular visitor to NITEC, Isode spent three enjoyable days at this year’s show demonstrating our software for chat and email messaging to an audience of systems integrators, technical influencers and representatives of end-user organisations (the militaries of NATO nations).
Of particular interest to visitors was Isode’s ability to connect different services, employing different chat and messaging standards, so that they become seamless end-to-end systems. Our demonstration of connecting XMPP based chat systems to those employing the legacy IRC system (using Isode’s M-Link IRC Gateway) was particularly popular.
Both chat and messaging demonstrations also featured security label translation, mapping labelled messages from one security domain to another (for the show we used Norwegian and NATO labels on the different “sides” of the messaging/chat systems).
This year marked the 15th anniversary of Isode’s entry into the civil aviation market, when we started to supply messaging servers and APIs into the AMHS (Air Traffic Services (ATS) Message Handling Services) market via our solution partners, helping those partners to deliver great AMHS based solutions to their Civil Aviation Authority customers.
Since then over 100 countries have installed AMHS systems based around Isode messaging servers, with more sales on the way this year as new countries switch from the old AFTN system or expand their existing AMHS installations to encompass regional airports and hubs.
At the recent World ATC Congress in Madrid, as well as taking a look at all of the new developments in this vibrant market, we spent some time visiting and thanking those partners for the excellent working relationship we’ve enjoyed over the years. It was comforting to see that our partners are as enthusiastic about this market now as they were when we first met them.